Refund policy

Order Changes & Cancellations

Because RELIC cases are made to order, production begins shortly after your order is placed. If you need to cancel your order or make changes (such as updating your shipping address, phone model selection, or design choice), please contact us at hello@carryrelic.com within 2 hours of placing your order.

After this 2-hour window, your order may have entered production and can no longer be canceled, modified, or changed.

Please carefully review your order details before completing checkout to ensure all information is correct.

 

Return & Refund Policy

At RELIC, every case is made to order specifically for you. Because of this, we do not accept returns or exchanges for changes of mind, incorrect phone model selections, or orders placed by mistake.

However, if your order arrives damaged, defective, or incorrect, we are committed to making it right.

Damages, Defects & Incorrect Orders

Please inspect your order upon arrival. If your case arrives damaged, has a manufacturing defect, or you receive the wrong item, please contact us within 7 days of delivery at hello@carryrelic.com with:

- Your order number

- A description of the issue

- Clear photographs showing the damage or defect

Once reviewed, we will arrange an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Because RELIC products are made to order, we are unable to accept returns or exchanges for:

- Incorrect phone model selections made by the customer

- Change-of-mind purchases

- Orders where the customer no longer wants the item

- Minor variations in color caused by differences in device screens, monitors, or lighting

- Normal wear and tear, accidental damage, or misuse

- Items damaged after delivery due to improper care or use

- Sale items or gift cards

Order Errors

Please carefully review your order details, including your phone model and selected design, before completing your purchase. RELIC cannot accept responsibility for incorrect selections made during checkout.

If we make an error with your order, please contact us within 7 days of delivery and we will work to correct the issue.

 

Refunds

If a refund is approved, it will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us at hello@carryrelic.com.